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FAQs

Where do I start?

It is important to have an initial idea of the type of video required - whether it’s a talking head type video, an interview or vox pops. In the portfolio section, there is more information about some of the most popular choices as well as visual examples. Once a decision has been made on the type of video[s] needed, we will be able to accurately price our work.

How long should my video last?

Start by considering where the video is going to be watched. If it's social media content, a common rule of thumb is to keep it as short and punchy as possible (10 to 60 secs), however, if the target audience is on YouTube or Vimeo there can be more flexibility with timings.

I don’t have a location to film, do you offer studio services?

Yes. We have a studio with several Colorama options, furniture and backgrounds. We can recreate a stage-like environment with a lectern or set up chairs and sofas for an informal conversation. Our team can also book a variety of locations to suit your project.

How about a script?

If you have a script we will be happy to check it and develop video content based on it. We are also able to produce a script from scratch.

How long does it take you to edit a film?

We usually have a first cut ready to share within 7 to 10 days of filming, sometimes sooner.

What is the editing process?

The creative work we do after filming is called post-production. We bring together the raw footage, which is everything that has been filmed, sound and graphics. This is edited together to create a rough cut, which will show the structure of your video and will tell the story. After approval of content, we will begin the online edit which includes colour grading, sound mixing, graphics and other details that will then complete the official first cut.

Can I see the film before it’s completely finished?

Absolutely! We upload rough cuts to YouTube and send our clients a private link so they can check the content anytime, anywhere.

Can I ask for changes?

Yes, and we will do our very best to meet your request. Our fee allows you to make up to two revisions or changes. Each revision after that is charged at £350.

Do you edit video footage filmed by other people?

Yes. We will ask you to send us the footage for an accurate quote. We will check the material and respond within 48 hours to agree on what we can do and how much it will cost.

When and how do I make payment?

We ask for a 50% deposit to book a filming date. The remaining balance needs to be paid once the first cut is delivered. Please note that all previews will be sent watermarked and with the timecode on screen. We release clean/final versions once payment has cleared.

Are there any extras?

Our fees include the cost of travel within London Zones 1 to 3. Beyond that, we need to charge for any travel and accommodation required. We charge mileage, train tickets and taxis at cost.

Do you charge VAT?

Yes, as of 1st August 2022 we charge VAT.

What if my footage is lost or if you fail to show up at my event after I’ve paid?

In the unlikely event that we need to cancel, or in the event of a total loss of footage, our liability is limited to a full refund of any fees you have paid. We will have no liability to provide replacement services.

What is your cancellation policy?

We have to charge a fee if a job is cancelled at short notice. This compensates us for lost bookings. Section 9 of our Terms of Service covers our cancellations policy: In the event of cancellation or delays prior to an agreed filming date: • Up to 48 hours before: 15% of filming cost / livestream is payable • Between 48 and 24 hours: 50% of filming cost / livestream is payable • Within 24 hours: 100% of filming cost / livestream is payable If you need to cancel, please telephone us rather than send a text or email.

What about copyright?

We retain a limited copyright on the footage, which gives us some legal control over how it is used. This recognises our creative input and the time we spend on each job. But don’t worry, apart from selling it to you, we cannot use your footage for any commercial purposes whatsoever unless we have made a separate agreement with you. However, we might use your video or part of it to showcase our work as film creators. Copyright also means you need our permission in writing, and in advance, if you want to use our video for a different purpose than the one it was originally created for.

Can I have the raw footage?

We charge £350 for each hour of raw footage video, one external hard drive (at cost), and mainland UK postage.

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