FAQs

Where do I start?

It is important for you to have an idea of the type of video you are after - whether it’s a talking head type video, an interview or vox pops. You can find more information on the film section about some of the most popular choices as well as a visual reference. Once you have decided on the type of video[s] you need, we will be able to accurately price the job for you.

How long should my video last?

This mostly depends on where the video is going to be watched. If you’re planning to use the video on social media platforms, a common rule of thumb is to keep it as short as possible (10 to 60 secs), however, if your audience is on YouTube or Vimeo you can be more flexible with timings.

I don’t have a location to film, do you offer studio services?

Yes. We can book a suitable studio.

How about a script?

If you have a script we will be happy to check it and develop video content based on it, otherwise, we are also able to produce a script for you.

How long does it take you to edit a film?

We usually have a first cut ready to show you within seven days of filming, sometimes sooner.

What is the editing process?

The creative work we do after filming is called post-production. We bring together the raw footage, which is everything that has been filmed, sound and graphics. This is edited together to create a rough cut, which will show the structure of your video and will tell the story. After approval of content, we will begin the online edit which includes colour grading, sound mixing, graphics and other details that will then complete the official first cut.

Can I see the film before it’s completely finished?

Absolutely! We upload the rough cut to YouTube and will send you a private link so you can check it anytime, anywhere.

Can I ask for changes?

Yes, and we will do our very best to meet your request. Our fee allows you to make up to three revisions or changes. Each revision after that will cost £120.

Do you edit video footage filmed by other people?

Yes. Please do send us the footage for an accurate quote on this. We will check the footage and come back to you within 48 hours to agree what we can do and how much it will cost.

When and how do I make payment?

We ask you to pay a 50% deposit when you book a filming date. The remaining balance needs to be paid when the first cut is delivered. Please note that all previews will be sent watermarked and with a timecode on screen. We release clean/final versions once payment is cleared.

Are there any extras?

Our fees include the cost of travel within London Zones 1 to 3. Beyond that, we need to charge for any travel and accommodation required. We charge train tickets and taxis at cost.

Do you charge VAT?

No, we do not have to charge VAT.

What if my footage is lost or if you fail to show up at my event after I’ve paid?

In the unlikely event that we need to cancel, or in the event of total loss of footage, our liability is limited to a full refund of any fees you have paid. We will have no liability to provide replacement services.

What is your cancellation policy?

We have to charge a fee if a job is cancelled at short notice. This compensates us for lost bookings. If you cancel less than three days before the event, your deposit is unfortunately not refundable. If you give us more than three days’ notice we will return 90% of the deposit you have paid. If you need to cancel, please telephone us rather than sending a text or email. This will make sure we get your message.

What about copyright?

We retain a limited copyright on the footage, which gives us some legal control over how it is used. This recognises our creative input and the time we spend on each job. But don’t worry, apart from selling it to you, we cannot use your footage for any commercial purposes whatsoever unless we have made a separate agreement with you. However, we might use your video or part of it to showcase our work as film creators. Copyright also means you need our permission in writing, and in advance, if you want to use our video for a different purpose than the one it was originally created for.

Can I have the raw footage?

We charge £350 for each hour of raw footage video, one external hard drive (at cost), and mainland UK postage.